FAQs

We're working hard to provide you with the best products and experience possible. We believe transparency is part of that, and it means everything to us. If you have questions, please look below at some of the frequently asked ones. Or you can contact us and we'll get back to you promptly.


Philosophy

Do you test your whey for heavy metals?

Yes, we do. You can find the results from our most recent test by clicking here.

What is more important to buy, 100% Grass-Fed or 100% Organic?

We believe that 100% grass-fed animals are beyond organic. 100% grass fed animals eat a nutrient rich, diverse diet of pasture, which creates a higher concentration of vitamins, minerals, and other beneficial nutrients when compared to other forms of animal rearing. Keep in mind that current USDA regulations permit 100% organic animals to be fed a diet primarily consisting of only corn, soy, and other cheap fillers. These organic feeds lower the amount of omega-3's, CLA, and vitamin E in the animal. Additionally, there is no guarantee that a 100% organic animal did not live the majority of its life in a confined space.

Do you have specific scientific evidence supporting the benefits of grass-fed protein?

There are numerous high quality peer reviewed research articles that confirm the health benefits of grass fed animals vs. grain fed animals.

Where does your grass-fed whey come from?

Our whey protein comes from humane suppliers across the country and we guarantee our whey is from 100% grass-fed pasture raised dairy cows.

Are any of your amino acids added in?

All the amino acids present in our whey proteins are naturally occurring and are not added in from other sources.




Sports & Fitness Nutrition

When is the best time to drink whey protein?

Whey can be consumed before workouts, after workouts, first thing in the morning or prior to bedtime. In addition, protein can be used as a meal replacement when you are on the go or as a high protein snack during the day. But, keep in mind that individual nutritional requirements vary depending on gender, body weight, level of activity and exercise/training intensity and duration. So, it is best to use whey as part of a well-balanced diet that includes whole foods and other protein sources. We do not recommend any Levels product be used as your sole source of nutrition.

Who can drink whey protein?

The short answer: Our products can be used by almost anyone that is not allergic to whey protein. Plenty of athletes drink whey because they may have increased protein requirements, but it is fine for anyone that wants to supplement their protein intake. The protein in our products may be especially helpful when you are:

- Trying to lose weight and tone your body

- Starting a new exercise program to become more fit

- Trying to build muscle

- Increasing the intensity of your work-outs

- A vegetarian (that consumes dairy) and does not get enough protein from dietary sources

Can I use whey protein to gain weight?

Strategies to gain weight should focus on eating more calories (from a balanced diet that can include Levels products used as directed) than you expend and exercising to build muscle mass. Exercise in combination with consuming whey protein may help you consume enough calories to aid in weight gain.

Can I use whey protein to help lose weight?

The smartest way to lose weight is to combine regular exercise with a reduction in calorie intake. Many Levels products can be a part of a calorie-reduced, balanced diet (which should also include whole foods and other protein sources).




Products

Can whey protein be mixed with liquids other than water?

Our wheys are designed to be mixed with water and various milks but you can mix the with other liquids too. For truly next level taste try mixing your protein with grass-fed milk, almond milk, coconut water or juices.

How long after mixing should I wait before drinking?

It is best to drink soon after mixing. But, if this is not possible, keep the drink refrigerated and consume as soon as possible. If the product sits in the refrigerator for some time you may want to re-shake the product before drinking. We do not recommend storing refrigerated whey for longer than 12 hours.

What is the best way to store your whey protein?

We recommend storing at 40 to 80°F with a relative humidity of 60%. It is best to keep the canister tightly sealed.

Are your products Non-GMO?

All Levels products are GMO free.

Are your products corn and gluten free?

Yes, all Levels products are corn and gluten free.

Are your products soy free?

Yes, all of our products are soy free.

Does your whey protein contain lactose?

Whey protein concentrate does contain a small amount of lactose.

Are your products processed and packaged in the U.S.A?

Yes, all of our products are processed and packaged in Wisconsin.

Is your whey protein rGBH free?

Yes, our whey protein is rGBH hormone free.

What is monk fruit extract?

Monk fruit, also known as lo han guo, is a small, round fruit grown in Southeast Asia. Monk fruit extract is created by removing the seeds and skin of the fruit, crushing the fruit, collecting the juice and further processing the juice to obtain a solid extract. The fruit extract, or juice, is about 150–200 times sweeter than sugar and contains zero calories per serving.

What is stevia leaf extract?

Stevia leaf extract, a high purity extract from the stevia plant, is a great-tasting, zero calorie sweetener that is 200 times sweeter than sugar.

Why do you combine stevia leaf and monk fruit extract in your whey protein?

When combined, these two whole-food zero calorie sweeteners create a delicious taste with no bitterness.

Do you offer sample sizes of your products?

Unfortunately, we do not sell single serving sample sizes. But, we do stand by our products 100%. You can also get $5 off your first order when you signing up for our newsletter by clicking here.




Shipping

How long will it take to deliver my order?

Free Standard Shipping: 7-10 business days

Standard Shipping: 3-7 business days

Expedited Two-Day Shipping: 2 business days

Priority Next-Day Shipping: 1 business days

Can you ship to PO Boxes?

Yes, we are able to ship anywhere in the U.S., including PO Boxes.

Do you offer international shipping?

Currently, our products are only available for shipment and sales with the U.S. We apologize for any inconvenience, but hope to add international locations in the near future.




Exchanges & Returns

I'd like to exchange or return my purchase, how can I?

If for any reason you are not satisfied with your purchase please contact us at questions@levelsusa.com.  We will happily assist you in either replacing your purchase or issue you a refund.

Please understand that returns or exchanges must be made within 30 days of the delivery date. Additionally, no open products will be accepted for returns. Please click here for more details on exchanges & returns.

Please see the steps below to begin an exchange or return.

How do I exchange or return?

For a refund or exchange of your purchase, contact questions@levelsusa.com. We’ll send you a return slip. Please note we do not cover any shipping costs associated with returns or exchanges.

Fill out the return slip and enclose it in the box along with the product you are returning.

Please mail to:

Levels Provisions
Attn: Exchanges & Returns
201 Montgomery St., 2nd Fl
Jersey City, NJ 07302

Once your package is received, we will process your request in 5-7 business days.

For your protection, please use UPS, FedEx or Insured USPS for shipment.

What if my purchase was defective or damaged?

Our products undergo thorough quality assurance procedures. However, if you find a damaged or defective product upon arrival that doesn't meet your expectations, please send us a photo of the defect so that we can assess. We will either replace your purchase or issue you a full refund, whichever you prefer.